Privacy Policy

Last Modified: 7th April 2024

The brand name and reputation were built on a foundation of trust. Our Privacy Policy ("Policy") describes how R&C Roast&Coffee use and disclose personal information of customers collected through our websites and online services, including www.roastandcoffee.com and other Roast & Coffee owned or operated websites and online services that link to this policy (collectively, the “Sites”), through our programs and in our physical Roast & Coffee stores ("Services"). This Policy does not apply to websites and services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Policy. By accessing the Sites or utilizing the Services, you hereby voluntarily consent to the use and collection of your information, including your personal information, personal preferences, any information of others provided by you, in the manner described in this Policy. Without limiting the generality of the foregoing, you authorize us to transmit your information within or outside Malaysia in the manner and for the purposes described in this Policy.

What types of information are we collecting?
Personal Information that may be collected by us may include but not limited to:

Name, phone number, and e-mail address.
Financial account information, such as but not limited to credit card number and other payment information.
We may also collect information about you or others as you provided such as:
When creating account - your name, password, your birthday, gender, mobile phone number, email address and referral.
Buying a good - what you buy, where you buy, how frequently you buy, rewards you earn, and rewards you redeem.
Taking a survey or interacting with us- demographics information, your comments, feedback, questions or suggestions, and information about subjects that may interest you.

The use of Cookies and Web Beacons for automatic data collection
We may automatically collect online use information when you visit our Sites. This information may include information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests. Our collection of online use information may involve the use of cookies and Web beacons.Among other things, cookies help us improve our Sites and your exp erience. We use cookies to see which areas and features are popular and to count visits to our Sites. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. We may also use Local Shared Objects (Flash cookies). We may also collect anonymous data or aggregated data that doesn't directly identify you. We may merge the data we collect about you with information obtained from third parties.

What are we doing with your personal information?
We may utilize information you or others have provided voluntarily for the purposes outlined in this Policy or communicated to you through our Sites or Services. For example,

we may handle your purchase and use of ourproducts and services, as well as manage your accounts and program participation, and oversee your use of the Sites.
we may address your customer service inquiries, publish your comments or statements on any blog or online forum maintained on our Sites, or take other actions in response to your inquiries or other Site activities.
we may create personalised promotions by merging your personal information with non-personal information, such as the amounts and types of purchases you make, or any benefits you receive through our programs.
we may communicate with you about your orders or purchases, your services, accounts, and program participation, as well as any contests or sweepstakes you have entered, and your requests for information.
we may communicate with you about our brands, products, events, or other promotional purposes, such as co-branded offers and affiliate and partner offers related to food and beverage and catering services.
we may use your information for internal operations, such as troubleshooting, data analysis, testing, research, and service improvement.

When you provide your information and visit our Sites, you acknowledge and agree that your data may be transferred to a location inside or/ and outside of Malaysia and stored there.

Do we Share Personal Information or Information of Others that you provided with Third Parties?
We may share your personal information or information of others that you provided in limited ways.

Within Our Company - We may share information between and among Roast & Coffee Corporation, its subsidiaries, and affiliated companies for purposes such as management and analysis, decision making, and other business purposes. For instance, we may share your information with our subsidiaries and affiliated companies to administer our loyalty programs, process orders and requests, and expand and promote our product and service offerings. We may also communicate with you about our store(s), existing and new products, updates, information, promotions, marketing materials, and any other relevant purposes that you may be notified by us from time to time. By providing us with your Personal Information, you also consent to receiving communication through various means including but not limited to email, notification, call, text, short messaging service, or chat application.

With Service Providers - We may share your information with service providers that offer support services such as credit card processing, website hosting, email and postal delivery, location mapping, product and service delivery, analytics services, or conducting academic research.

Regarding Business Transactions - If we become involved in a merger or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.

With Marketing Service Providers - We may share your information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests, sweepstakes and events, or for other promotional purposes.

For Protecting Lawful Interests - We may disclose your information if we believe that the disclosure is required by law, necessary to enforce our agreements or policies, or will help us protect the rights, property, or safety of Poké Twins, our customers or partners.

With Your Consent - We may share information about you with other companies if you give us permission or direct us to share the information.

When Information Does Not Identify You - We may share your information in a way that does not directly identify you. For example, we may share information about your use of our websites and mobile applications (if any) in a manner that does not identify you or may combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes.

How Do We Get Your Consent?

When you provide us with your personal information, including but not limited to when you fill out information through our website or app, complete a transaction, verify your banking or credit card details, place an order, or arrange for a delivery or return of a purchase, you are consenting to our collection and use of your personal information. By using our website and/or app, you represent that you are at least of the age of majority and have given us your consent to allow any of your minor dependents to use our website and/or app. You are responsible for the actions of any minor dependents who use our website and/or app.

Do We Allow Others to Collect Information of You or Information of Others that you provided?
When you use our websites or mobile applications, we may allow third parties to collect certain information from you, including device and usage information, and location information across your different devices. This information may be collected through various technologies such as mobile software development kits, cookies, web beacons, and similar technologies.

These third parties collect this information for the following purposes:

To Display Relevant Ads: We allow some advertising companies to collect this information to display ads that are most relevant to you across your different devices and on our own and others’ websites and mobile apps.
To Understand Service Usage: We allow certain service providers to collect this information to help us understand how our websites and mobile applications are used and to assist us in improving their content and operation. These service providers collect aggregate statistical usage data that is not linked to any individual user.
To Enhance Website Functionality: We allow companies to use cookies, web beacons, and similar technologies to enhance the operations of particular services and functionality of our websites and mobile applications.
To Link Activity to Social Networks: We have added certain features to our websites and mobile applications that allow social networks (such as Facebook, Twitter, and Google+) to track the activities of their members or collect certain information when they use our website or mobile applications. These features may include technologies called "plug-ins" and "widgets." Plug-ins create a direct link between two websites, and widgets are interactive mini-programs that provide other companies’ services on our websites.

Please note that these third parties have their own privacy policies, and we do not control their collection or use of your information. However, we require that they only use your information in accordance with their own privacy policies and applicable laws. If you have any questions or concerns about these third-party practices, please contact us at roastcoffeehq@gmail.com.

How is Personal Information Secured?
We take reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of personal information. While we take these reasonable efforts to safeguard your personal information and information of others that you provided, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

How Do We Retain Your Personal Data?

We will only retain your Personal Information for so long as it is necessary for the purpose of this Privacy Policy and to the extent required or otherwise permitted by applicable laws and regulations. When we no longer require your Personal Information, we will take steps to erase, remove, destroy, anonymise or prevent access to or use of your Personal Information. If our store is acquired or merged or sold or entered into a joint ventures, consolidation, restructuring, financing or any other types of business transactions with another company, your information may be shared or transferred to the other parties.

We may modify, update, or amend this privacy policy at any time, and we encourage you to review it periodically. Any changes to this policy will be effective immediately upon posting to our website and/or app. Your continued use of our website and/or app after any such modifications indicates your acceptance of the updated privacy policy.

How To Withdraw Your Consent?

You have the right to withdraw your consent for us to collect and use your personal information at any time by contacting us at roastcoffeehq@gmail.com After you have chosen to withdraw your consent, we may still be able to process your personal information to the extent required or permitted by applicable laws and regulations. If you no longer wish to receive promotional emails from us, you may click on the "Unsubscribe" link embedded in every email we send. Even if you opt out of promotional communications, we may still send you non-promotional emails related to your accounts or our ongoing business relations.We reserve the right to deny your request for access to your personal information or to request further validation prior to allowing you access.

Questions and Feedback
If you have any questions, comments, or concerns about your privacy, please do not hesitate to contact us. You can reach us by email at roastcoffeehq@gmail.com. We welcome your feedback and will do our best to address any issues you may have.